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TERMS & CONDITIONS
Last revised: April 13, 2022
Welcome to Ensemble Theatre Cincinnati’s website! We are excited that you’ve decided to join us and explore all our theatre has to offer. We hope that your experience is positive and brings you to our audience soon.
From here on in the terms and conditions, you will be referred to as “you” or the “user.”
Agreement between user and Ensemble Theatre Cincinnati
Modification of these terms and conditions
Ensemble Theatre Cincinnati reserves the right to modify or change these terms, conditions, and notices without notifying you, by updating this page. By using this site you are bound to any revisions and should therefore visit this page periodically to note any changes to our policies.
Copyright and trademarks
Unless otherwise indicated all contents of Ensemble Theatre Cincinnati’s website are: © Copyright 2020, Ensemble Theatre Cincinnati and/or its suppliers. All rights reserved.
At the time of reading these terms and conditions, the user agrees and will continue to agree to use our website in a manner consistent with all applicable laws and regulations in accordance with the terms and conditions outlined below.
Accounts & registrations
In order to purchase tickets, reserve spots for free events or paid workshops & classes, or make donations on our website you will be required to create an account or register using your personal information. In consideration of your use of the site, you agree to: a) provide accurate information about yourself as prompted by the site’s registration and account forms; and b) maintain and promptly update information if something changes (e.g., address, phone number, etc.) to keep information accurate and complete. If you provide any false information or we have reasonable grounds to suspect that any information is false, Ensemble Theatre Cincinnati holds the right to terminate your account and refuse any and all use of our site presently and in the future. We do not independently verify the information submitted to us, and will not be liable for any fraudulent information or fraudulently completed donations and purchases.
There are certain pages on our website that were created with the intent of being approachable programs for people under the age of 13, but other pages may not be age-appropriate for people under the age of 13. If you are under the age of 13, you may only access our site under the supervision of a parent/guardian.
Additionally, those under the age of 13 are not allowed to create an account or register on our website. Accounts may only be created by those 13 and older, and those between the ages of 13 and 17 are required to have parent/guardian permission to create accounts or have their guardians create an account on their behalf for their household.
Registration password & security
Upon creating an account on our website, you will create a user ID and a password. It is the responsibility of the user to maintain the confidentiality of their login information, and you are fully responsible for all activities which occur under your account. You are to a) notify us immediately of any unauthorized use of your account that occurs and b) ensure that you exit from your account after each session on our website. We are not liable for loss or damage which comes from your failure to comply with this section.
Users of ensemblecincinnati.org are strictly prohibited from violating or attempting to violate security features on the site, including: a) accessing data not intended for that user or an account to which that user does not have access; b) attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures unless Ensemble Theatre Cincinnati expressly authorizes that user to do so in writing; c) attempting to interfere with service to any user, host, or network, by means of submitting a virus to our website by overloading, “flooding,” “spamming,” “mailbombing,” or “crashing;” d) sending unsolicited email, including promotions and/or advertisements of products or services; or e) forging any part of the header information in any email or newsgroup posting.
Violations of system or network security may result in civil or criminal liability. We will investigate occurrences that might involve such violations and may involve, and cooperate with, law enforcement in prosecuting users who are involved in any such violations. By using ensemblecincinnati.org, you hereby agree not to use any device, software, or routine to interfere or try to interfere with the proper working of our website or any activity being conducted on it. You further agree not to use or try to use any engine, software, tool, agent, or other device or mechanism (including browsers, spiders, robots, avatars, or intelligent agents) to navigate or search our website other than the search engine and search agents which we make available on it and other than generally available third party web browsers.
Links to third-party sites
Ensemble Theatre Cincinnati’s website may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Ensemble Theatre Cincinnati and Ensemble Theatre Cincinnati is not responsible for the contents of any Linked Site, including, without limitation, any link contained in a Linked Site, or any changes or updates to a Linked Site. Ensemble Theatre Cincinnati is not responsible for webcasting or any other form of transmission received from any Linked Site. Ensemble Theatre Cincinnati is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Ensemble Theatre Cincinnati of the site or any association with its operators. You further acknowledge and agree that Ensemble Theatre Cincinnati is not liable or responsible for any damage or loss caused by or allegedly caused by such sites.
Materials provided to Ensemble Theatre Cincinnati or submitted to any Ensemble Theatre Cincinnati website
Ensemble Theatre Cincinnati does not claim ownership of the materials you provide to Ensemble Theatre Cincinnati (including feedback and suggestions) or post, upload, input or submit to any Ensemble Theatre Cincinnati website or its associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Ensemble Theatre Cincinnati, its affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.
No compensation will be paid with respect to the use of your Submission, as provided herein. Ensemble Theatre Cincinnati is under no obligation to post or use any Submission you may provide and may remove any Submission at any time at Ensemble Theatre Cincinnati’s sole discretion.
By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.
COVID-19 health and safety
By purchasing tickets to and attending Ensemble Theatre Cincinnati performances, classes, workshops, educational events, and third-party events, you agree to abide by our COVID-19 Health and Safety Policies and Procedures, which may include, but is not limited to, wearing a face mask and showing proof of vaccination. Failure to abide by these policies may result in being asked to leave performance without reimbursement of tickets, parking, or other costs associated with attending, and/or forfeiture of tickets to future events.
While we have taken the fullest safety measures possible to reduce the risk of exposure and infection, by attending our in-person events and programming, by purchasing tickets to and attending Ensemble Theatre Cincinnati performances, classes, workshops, educational events, and third-party events, you voluntarily assume all risks related to exposure to COVID-19 and any of its variants.
Ticketing terms & conditions
Ticket pricing and availability
Tickets for Ensemble Theatre Cincinnati performances, classes, workshops, educational events, and third-party events are only sold through our Box Office, reachable at (513) 421-3555, located at 1127 Vine Street, Cincinnati, OH, 45202, OR on this website, ensemblecincinnati.org and are not sold through any third-party vendor. Prices posted on our website are valid as of the time posted, and will be honored if purchased at that time but are subject to change based upon availability, performance date, etc. Prices include certain taxes and processing fees which may be non-refundable. All distribution methods access the same ticketing system and inventory.
Canceled or postponed events
On occasion, some of our events may be canceled or postponed to a later date due to reasons such as weather, safety, injury, or otherwise. If this is the case, our website will be updated to reflect the cancellation or postponement as quickly as possible once announced to the public and attendees. If you purchased tickets to said event, we will notify you via email at the address you registered upon purchasing your ticket. Should there be a cancellation, we will make our best effort to place you in comparable seats on a different performance night for the same production. If this is not possible, or if it was a one-night-only event, a credit will be made to your account for another time, or you may be issued a refund.
Refunds and exchanges
If there is a scheduling conflict for your selected performance date, or you need to make a change, we are happy to move your seats to a different performance date if there is availability. We will not, however, issue a refund and only allow credits to the user’s account.
If you are purchasing tickets or registering for educational programs through ensemblecincinnati.org, you agree to provide accurate, current, and complete information about yourself as prompted by the website, including true and correct name, address, and a credit/debit card number with expiration date. If you provide any information that is false, not current, remains incomplete, or we have reasonable grounds to suspect that such information is false, not current, remains incomplete, we have the right to terminate your purchase and sell the tickets or enrollment to another customer. We do not independently verify any customer information, and we will not be liable in any way for inaccurate or fraudulently provided information or fraudulent purchases. We do not knowingly transact on this website with any user under the age of 18. If you are under the age of 18, you are not allowed to purchase tickets or enroll in educational programs on ensemblecincinnati.org. Your parent or guardian must purchase tickets on your behalf or enroll you in our educational programs.
Starting July 1, 2022, we will offer ticket delivery as only e-tickets, emailed print-at-home tickets, or pick-up hard-copy tickets at will call in our Box Office. We do not independently verify the accuracy of your billing or email address, and we will not be liable in any way for tickets delivered to an incorrect address. If you choose to pick up tickets at will call, please bring your confirmation number, credit card used to purchase the tickets, and a valid photo identification.
Number of tickets
If you’re buying 8 tickets or more to an event, please visit our Group Sales page for more information on reserving seats, discounts, and more. If you are purchasing tickets for a school or student organization, please visit our Student Matinee page for more information on how to request those seats.
Tickets purchased on ensemblecincinnati.org are for personal use ONLY and are not to be resold through any third-party platform. We will investigate and take legal action against anyone who violates this term, including permanently blocking access to our website and deleting violator’s reservations. If we have reason to believe that you are violating this term, we reserve the right to cancel any and all registrations or tickets you have with Ensemble Theatre Cincinnati.
We accept donations through our website via credit card in accordance with the payment terms listed above. Donations made to Ensemble Theatre Cincinnati are tax-deductible less the value of any goods or services received. Once your donation has been processed, we will email you with the proper information regarding your tax-deduction options. We are not liable in any way for tax-deductions which are for some reason disallowed, including but not limited to our loss of charitable status or any change in the tax code or regulations. We do not independently verify donor information, and will not be liable in any way for inaccurate or fraudulently provided information or fraudulent donations. We do not knowingly accept donations from any person under the age of 18.
If there are any questions regarding our Terms & Conditions, you may contact us using the information below.
Ensemble Theatre Cincinnati
1127 Vine Street
Cincinnati, OH 45202